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To resolve the tickets raised as per the defined standards of time| cost and quality for increased customer satisfaction. (1.) To interface with customers for ticket clarification/resolution (2.) To document all the defined processes and the methods of resolving the ticket| troubleshooting| etc. (3.) To update self on latest technologies and related areas (4.) To troubleshoot and resolve tickets raised by the clients. Experience Fresher
|Posted:||May 17, 2017, 6:56 a.m.|